Refund & Return Policy

At Ramaay, we are committed to providing high-quality astrological remedies and sacred god idols, each crafted and selected with deep care and spiritual intent. Our products are designed to be spiritually enriching, and we hold the authenticity and sanctity of our offerings in the highest regard. Due to the sacred and personal nature of our products, we follow a strict no-return and no-refund policy.

1. All Sales Are Final

We kindly request all customers to carefully review the details of the products before making a purchase, as all sales are final. Once an order has been placed and processed, it cannot be canceled, returned, or refunded for any reason. This policy applies to all products without exception, including but not limited to:

• Astrological remedies (e.g., Nakshatra Products.)
• Sacred god idols and statues
• Any customized or personalized items

By purchasing from Ramaay, you acknowledge and agree that refunds or returns are not available in the following circumstances:

• Change of mind:If you decide you no longer want the product after purchasing.
• Incorrect product selection:Choosing the wrong product or misunderstanding the product’s use.
• Personal dissatisfaction:Any subjective dissatisfaction, such as a preference for a different size, color, or type.
• Damage post-delivery:Any damage that occurs to the product after it has been safely delivered to your address.
• Wrong shipping address:Any mistakes made during the input of your shipping address will not qualify for a refund or exchange.

2. Product Quality and Assurance

We take great care in ensuring that every item is thoroughly inspected for quality and authenticity before it is packed and shipped. Our products go through multiple quality checks to guarantee they arrive in pristine condition. We package each item securely to prevent any damage during transit.

However, in the unlikely event that your product arrives damaged due to shipping mishandling, we ask that you notify us within 24 hours of delivery. The following steps must be taken for us to assess the situation:

• Email us at [[email protected]]with your order number and detailed information about the issue.
• Attach clear, high-resolution photographs showing the damage to the product and the packaging it arrived in.
• Allow us up to 7 business days to review your claim and get back to you with a resolution.

Please note that any claim regarding damages during shipping will be carefully examined on a case-by-case basis, and compensation is at our sole discretion. 

3. No Return or Refund for Personalized Products

For any products that have been customized or personalized to fit the specific astrological needs of the customer (such as Nakshatra Items), no return, exchange, or refund will be permitted under any circumstances. These products are considered final sale due to their unique nature and spiritual significance.

4. Exceptions and Legal Rights

This policy is comprehensive and applies to all transactions made on www.ramaay.com. In some rare cases, at our sole discretion, we may offer a one-time courtesy resolution depending on the specific nature of the issue. However, such resolutions are exceptional and will not set a precedent for future claims.

By making a purchase on www.ramaay.com, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy. This policy does not affect your statutory rights under consumer protection law but is meant to clearly outline the terms of our sales and after-sales service.

For further inquiries, please contact our support team at [[email protected]].